Return Policy

Effective Date: [27/05/2024]

Renovations & Home Removals (we, our, or us) is committed to ensuring your satisfaction with our services. If you are not entirely satisfied with your purchase or service, we are here to help. Please read our return policy carefully.

1. Returns and Refunds for Goods

 Eligibility for Returns

To be eligible for a return, the following conditions must be met:

- The item must be unused and in the same condition that you received it.

- The item must be in the original packaging.

- You must have the receipt or proof of purchase.

 Return Process

To initiate a return, please follow these steps:

1. Contact Us: Notify us at [[email protected]](mailto:[email protected]) within 14 days of receiving your item to inform us of your intention to return the item.
2. Return Authorization: We will provide you with a return authorization number and instructions on how to return the item.
3. Ship the Item: Return the item to the address provided, including the return authorization number in the package.

 Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 14 days. The time it takes for the refund to be processed will depend on your card issuers policies.

 Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Cancellations and Refunds for Services

 Service Cancellation

If you need to cancel a booked service, please contact us as soon as possible at [[email protected]](mailto:[email protected]) or +41 79 593 3490. Our cancellation policy is as follows:

- Cancellation within 24 hours of booking: Full refund.

- Cancellation up to 7 days before the scheduled service: 50% refund.

- Cancellation less than 7 days before the scheduled service: No refund.

 Refund Process

Refunds for cancelled services will be processed within 14 days of receiving your cancellation request and will be issued to your original method of payment. The time it takes for the refund to be processed will depend on your card issuers policies.

3. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

- Custom-made items.

- Items purchased on clearance or sale.

- Items damaged by misuse or neglect.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [[email protected]](mailto:[email protected]) or +41 79 593 3490. We will arrange for a replacement or refund at no additional cost to you.

5. Contact Us

If you have any questions about our Return Policy, please contact us at:

Renovations & Home Removals 

Email: [[email protected]]

Phone: +41 79 593 3490 

Address: 3 Rue Sismondi, 1201 Geneva, Switzerland